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Luxembourg

    IT Application Support Specialist - Luxembourg, Luxembourg (Canton) - Luxair

    Luxair
    Luxair Luxembourg, Luxembourg (Canton)

    Trouvé dans: Jobgoal DE C2 - il y a 22 heures

    Luxair background
    À temps plein
    Description

    For our department Application Management within General Services, we are looking for (an):

    IT Application Support Specialist

    Main duties:

    Job description:

    The IT Application Support Specialist plays a crucial role in maintaining and enhancing the effectiveness of our application landscape. This individual serves as a key escalation point for the Service Desk and internal customers, addressing complex application-related support issues. The role involves continuous collaboration with IT stakeholders and vendors to manage application lifecycles, improve support processes, and contribute to IT service management (ITSM) knowledge.

    Key responsibilities:

    Serve as an advanced support contact for the Service Desk and internal customers, addressing application-related inquiries and issues.
    * Enhance the ITSM knowledge base with detailed application support processes and user-centric articles.
    * Oversee the lifecycle management of a designated application portfolio, including road-mapping, licensing, integration, user training, support, and upgrades.
    * Proactively inform and advise business stakeholders on new application functionalities, utilizing established communication channels.
    * Collaborate with various IT teams and external vendors to define and establish necessary environments for testing and deploying new releases.
    * Engage in continuous improvement initiatives, developing and maintaining relevant guidelines and best practices.
    * Participate in IT related projects, contributing expertise and insights.
    * Provide occasional administrative support within the activity scope, ensuring operational efficiency.
    * Uphold responsibility for ITIL process adherence and implementation within the domain.


    Required profile:

    Qualifications:

    Possession of a Bachelor's degree in Information Technology or an equivalent blend of education and experience in a similar role.
    * Demonstrated ability to prioritize tasks effectively.
    * Methodical approach to analysis and documentation with a keen attention to detail.
    * Proven reliability and precision in work output.
    * Exemplary customer service orientation and ability to act as a role model in this capacity.
    * Proficiency in standard office software applications.
    * Excellent communication skills in English, both verbal and written.
    * Strong training delivery capabilities, tailored to diverse audiences.
    * Effective presentation skills.

    Desired skills:

    Ability to work collaboratively and independently within a team-oriented environment.
    * Eagerness to learn and apply new technologies.
    * Advanced communication skills, capable of engaging with all organizational levels and external parties.
    * Familiarity with departmental tools and applications.
    * Agility and flexibility in responding to new challenges and priorities.
    * Basic understanding of ITIL Framework principles.
    * Commitment to delivering results within agreed timeframes and maintaining data confidentiality.
    * Additional language skills are considered a valuable asset.

    The IT Application Support Specialist in Luxair is a pivotal role aimed at enhancing our IT application services throughout our business lines. We are looking for a dedicated professional who demonstrates a passion for technology, a commitment to service excellence, and a deep understanding of application support dynamics. If you are seeking a challenging and rewarding career opportunity, we invite you to apply for this position.


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