- Traiter toutes les demandes de réservation et d'information des agences de voyage pour les produits LuxairTours et Luxair Luxembourg Airlines et assurer le support jusqu'au départ final du client;
- Être l'interlocuteur privilégié pour toutes questions relatives aux problèmes opérationnels de réservation des agences de voyages;
- Assurer la prise en charge des clients internes et externes en cas d'irrégularité en collaboration avec « Operational Disruption Center » et selon les procédures en vigueur;
- Assumer les tâches administratives liées au département Travel Agency;
- Assurer un support dans les différentes tâches du Customer Service Center;
- Occasionnellement participer aux différents événements de promotion et le cas échéant participer aux voyages d'études;
- Répondre aux exigences de l'Emergency Response Action Plan selon les procédures en vigueur.
- Etre détenteur diplôme de fin d'études secondaires au Luxembourg ou équivalent;
- Avoir une expérience au sein d'un Call Center ou d'une agence de voyages;
- Etre orientée clients, savoir prendre en considération ses besoins et y répondre de manière commerciale;
- Etre disposé à travailler sur tournée y inclus les week-ends et jours fériés;
- Maitriser les outils bureautiques courants;
- Etre à l'aise au téléphone et projeter une image positive et professionnelle;
- Maîtriser le luxembourgeois, l'anglais, le français et l'allemand (parlé & écrit).
- Avoir de bonnes capacités de communication orale et écrite;
- Etre orienté résultat;
- Savoir travailler de manière autonome et faire preuve d'un esprit de coopération et de travail d'équipe;
- Etre capable de gérer les priorités et savoir organiser ses tâches en conséquence;
- Faire preuve de réactivité et de responsabilité;
- Etre précis, organisé, patient et être à l'écoute des différents besoins;
- Avoir une bonne gestion du temps et savoir prendre des initiatives;
- Etre résistant au stress;
- Maîtriser les programmes et les procédures spécifiques du Service Center Travel Agency pour les produits LuxairTours et Luxair Luxembourg Airlines.
- Toute autre langue sera considérée comme un atout.
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Agent Service Travel Agency - Luxembourg, Luxembourg (Canton) - Luxair
Description
Pour notre département Call Center au sein de LuxairTours, nous recherchons un(e):
Agent Service Travel Agency
Missions :
Profil requis:
Critères minimaux requis pour le poste:
Critères souhaités ou à acquérir / Formation à suivre:
Candidat idéal:
Professionnels du métier de Agent Service Travel Agency à Luxembourg
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Gilles Vandeputte
Tourist guide and former administrative agent
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Leticia Roman
Events & Conferences Project Manager
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Marko Bajic
Global Networks Procurement Manager
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Mohamed All
Agent de sécurité