- Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agent;
- Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes;
- Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them;
- Escalating incidents or services requests that cannot resolve/fulfil to other support agents in the same support group or to different support groups;
- Record and update information in knowledge database;
- Monitoring progress of incident resolution relative to the appropriate SLA;
- Keeping customers informed on incident status and progress;
- Managing the incident life-cycle, including closure and verification;
- Closing incidents and confirmation with the customer;
- Continue to develop skills, knowledge and ability to improve processes and procedures, and keep updated on trends and developments in the industry. This included meeting annual personal development goals.
- Very good skills in Microsoft office applications;
- ITIL V4 Foundation Certification would be an asset;
- Positive can-do attitude with a mature and professional approach;
- Well-organized, meticulous and dedicates to details;
- Excellent verbal communication and customer service skills;
- Fluent in English and French.
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Emploi : Call Desk Operator (Français, Anglais)
il y a 4 jours
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il y a 1 semaine
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CTG IT Solutions LuxembourgCTG is an international IT solutions and services company, back over 50 years of experience. · CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, ...
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Service Desk Operator
il y a 1 heure
CTG IT Solutions LuxembourgCTG is an international IT solutions and services company, back over 50 years of experience. · CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, ...
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CONVOTIS GmbH Luxembourg**Who we are**: · The Service Desk Consultant is providing front-line primary support to customers and internal users of Convotis infrastructures / managed services and undertaking established and routine activities associated with Service Desk operations as directed and assigned ...
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Blackridge Group Luxembourg**SERVICE DESK AGENT L1 FR/UK** · **Your Mission**: · **Your responsibilities**: · As a **Service Desk** **team member you will be: · - Maintaining an Asset Database and track changes; · - 1st and 2nd line support - troubleshooting of IT related problems from software to hardware ...
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Stage - Assistant Fx Trader Mfs Trading Desk (M/F)
il y a 1 semaine
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Stage - Assistant Fx Trader Mfs Trading Desk (M/F)
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Service Desk Agent L1 Fr/uk
il y a 2 jours
BlackRidge Group Luxembourg**Job Information**: · Work Experience · - 5+ years · Salary · - . · Industry · - IT Services · City · - Luxembourg · Country · - Luxembourg · Province · - Luxembourg (fr) · Postal Code · - L-1116 · **SERVICE DESK AGENT L1 FR/UK** · **Your Mission**: · **Your responsibilities**: ...
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il y a 4 jours
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il y a 22 heures
EFG International LuxembourgAs a Client Support Officer in the IAM Desk you will be in charge of the assistance to the internal and external CROs (Client Relationship Officers) that the desk is servicing. · You will participate to the desk customers activities notably: · - Receive, prepare and initiate the ...
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il y a 1 semaine
Richard Fleischman & Associates, Inc. Luxembourg**Client Service Analyst** · **Responsibilities**: · - Answer user inquiries regarding computer software and/or hardware operations to resolve Client issues. · - Provide onsite support to Clients and staff as a Support Engineer. · - Manage ticket queue by manually documenting, tr ...
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il y a 1 semaine
CA Indosuez Wealth (Group) Luxembourg**Type de métier**: · Types de métiers Crédit Agricole S.A. - Commercial / Relations Clients · **Intitulé du poste**: · Wealth Management Assistant - Desk Portugal (H/F) H/F · **Type de contrat**: · CDI · **Date prévue de prise de fonction**: · 01/09/2023 · **Poste avec managemen ...
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Solutions - Senior Linux / Unix Administrator
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ABAKUS IT-Solutions LuxembourgABAKUS IT-SOLUTIONS - expert in IT comfort - is hiring to reinforce his teams. · IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personali ...
Service Desk Operator - Luxembourg - Sogeti, part of Capgemini
Description
SOGETI is looking for a Service Desk Operator to join our company.
You will be part of a team which interact with other team-members from SOGETI, in a multiculturalenvironment . You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues.
Your challenge:
Qualification:
Education:
At least 1 year of professional experience; or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.
* A background check within the framework PSF will be requested upon hiring (criminal record, Education degrees, diplomas & certifications).
