Service Desk Operator - Bertrange, Luxembourg - CTG Luxembourg

Description

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team of the and to be responsible for providing first level IT support to all its users

Your missions

• Your are the first line user liaison: you receive calls and emails from all the client's users from Luxembourg, Brussels and Strasbourg
• You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
• You provide a dedicated support to VIP users (Deputies for instance)
• You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
• You improve the knowledge database, to help your colleagues and the team

Your profile

• You are able to speak and write fluently at least English and French, to communicate easily with all the client's users
• You are experienced and have already worked in a similar position for 1 year
• You are familiar with ticketing tools and ITIL guidelines
• You are a team player who likes to work in an international environment

Our offer

• An attractive salary package with or without a company car
• A dedicated training program with personal development plans
• Extra-legal advantages (IT material, banks)
• Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now

Please note that a criminal record will be asked for this position..