- Maintain regular contact with clients: answer queries, requests and claims received from Investment Advisors, Investors and Promoters, Distributors mainly in Japan related to funds operated by NBL
- Open accounts for new relationship clients, identify the clients in compliance with Anti-Money Laundering and Know Your Customer Policy
- AML/KYC on boarding and review of all AML/KYC documents
- Documents management with regards to creation of new products as well as internal procedure
- Participate to the internal projects of the bank in terms of analysis, and implementation
- Provide our clients with the best quality they can expect
- Represent Client Relationship Department responsibilities in all aspects of services provided internally towards all other NBL departments and externally towards all business relations
- Review operating memorandum for new funds and keep a detailed follow up of their signature and annual review
- Assist management in the oversight of new funds launching / check documentation / check Share point view / ensure the correct follow up is performed
- Monitor correct distribution of queries and dispatch them when needed
- Assist management to perform formal quality checks on deliveries and assist to create a procedure on this respect
- Studies in Finance, Business Administration or related matters is an advantage
- Fluency in English and in Japanese (written and spoken) is mandatory
- Working experience in the Financial Sector
- Successful record in building and maintaining client relationship with strong interpersonal skills, self-motivation
- High professional approach in all contacts, risk awareness, customer and quality minded
- Strong organisational skills and ability to work under pressure
- Excellent problem solving and analytical skills
- Flexibility, open-mindedness and team spirit are highly appreciated assets
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Client Relationship Officer – Japanese/English fluent - Hesperange, Luxembourg - Nomura Bank Luxembourg S.A.
Description
The Client Relationship Department acts as unique point of contact between Nomura Bank (Luxembourg) S.A. (NBL) and clients (Investors and (Sub)-Investment Advisors). It answers to all inquiries, requests from/to (Sub)-Investment Advisors / Investors or NBL departments. It ensures proper management of projects like on boarding, new funds set-up or liquidation of funds by coordinating the discussion between NBL and clients. It also acts as first line of defend in term of AML/KYC for investors' on boarding. The main objective of the department is to develop and maintain a consistently high level of service by responding to clients' queries and co-ordinating the distribution of information relative to the funds.
In order to support the Department, we are looking for an Officer on a permanent contract.
Your main tasks will be to:
Job requirements:
"Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)"
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