- Ensure that all service requests and incidents are handled in a professional way and are aligned with agreed SLAs
- Ensure that all service requests and incidents are logged and traced in the service management tool
- Ensure that assets and software inventories are up to date in the Service Management tool (servers and core network components excluded)
- Ensure smooth and consistant communication to business users on requests, incidents and problems handling
- Train and coach team or department members when necessary
- Suggest improvement or evolution when necessary
- Manage and support all hardware and software in the scope of IT helpdesk responsibilities
- Proven experience as a help desk technician or other customer support role
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in French and English
- Excellent communication skills
- Customer-oriented and cool-tempered
-
Associate - Transaction Support
il y a 2 jours
Eurolux Consulting Luxembourg**Job Description**: · If you have 2-3 years of dedicated corporate secretarial/transactions experience in real estate alternative investments, and are looking to continue to advance your knowledge and career, this could be the role for you. · Our client is a US based investment ...
-
Associate - Psf Operations Support
il y a 3 jours
Carne Group LuxembourgLocation · - Luxembourg · - Employment Type · - Permanent · - Department · - Directorship Services · - Description · **Who are we looking for?** · We are looking for an Operational Associate to oversee daily corporate activities of Carne Global Financial Services (Luxembourg) S. ...
-
Support Associate
il y a 3 jours
Wolt Luxembourg À temps pleinAre you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further · Role background · Here at Wolt, we're on a mission to make cities a better place to live with the help of technology. We started in 2 ...
-
Sales Operations Manager
il y a 2 jours
CERATIZIT SA Mamer, Luxembourgproduits et outils fabriqués à partir des métaux résistants que sont le tungstène et le molybdène : telle est notre mission et notre passion depuis plus de 100 ans, partagée par employés dans le monde entier. Qu'il s'agisse de voitures, de smartphones, de semi-conducteurs, de mac ...
-
Administrative Officer
il y a 1 semaine
Cap4lab Bertrange, LuxembourgBertrange · - 41 Rue du Puits Romain L Bertrange Luxembourg · You want to become an Administrative Officer in a young and dynamic international IT company? · You're just a few clicks away · **Who are you joining?** · Cap4 Lab is Europe's leading provider of Salesforce and MuleSo ...
-
Fund Accounting Analyst
il y a 6 jours
Citi Bertrange, LuxembourgThe Fund Accounting Intermediate Analyst is an intermediate level position responsible for participating in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation o ...
-
Financial Reporting Senior Analyst
il y a 2 jours
Citi Bertrange, LuxembourgThe Fund Accounting Intermediate Analyst is an intermediate level position responsible for participating in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation o ...
-
Fund Services Associate
il y a 1 semaine
fundcraft Holdco S.l Bertrange, Luxembourg**About fundcraft**: · fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, tech developers, and data scientists are fully committ ...
-
Fund Services Trainee
il y a 3 jours
fundcraft Holdco S.l Bertrange, Luxembourg**About fundcraft**: · fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund · management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, · tech developers, and data scientists are fully com ...
-
Fund Services Manager
il y a 1 semaine
fundcraft Holdco S.l Bertrange, Luxembourg**About fundcraft**: · fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, tech developers, and data scientists are fully committ ...
-
HR Officer
il y a 1 semaine
Cap4lab Bertrange, LuxembourgBertrange · - 41 Rue du Puits Romain L Bertrange Luxembourg · You want to become a HR Officer in a young and dynamic international IT company? · You're just a few clicks away... · **Who are you joining?** · Cap4 Lab is Europe's leading provider of Salesforce and MuleSoft service ...
-
Fund Services Senior Associate
il y a 1 semaine
fundcraft Holdco S.l Bertrange, Luxembourg**About fundcraft**: · fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, tech developers, and data scientists are fully committ ...
-
Bid Manager
il y a 9 heures
Sogeti, part of Capgemini Bertrange, LuxembourgSOGETI is looking for a **Bid Manager** to join our company. · The key aspect of this role includes working with multiple stakeholders (internal/external) and adhering to budgetary & time constraints. · **Your challenge** · - Take complete ownership of driving the bid, throughout ...
-
Guest Services Ambassador
il y a 3 jours
JLL Bertrange, LuxembourgJLL supports the Whole You, personally and professionally. · We are looking for a Guest Experience Ambassador for our Integrated Facilities Management business line. · About JLL · We're JLL. We're a professional services and investment management firm specializing in real estate. ...
-
Junior Accountant
il y a 8 heures
fundcraft Holdco S.l Bertrange, Luxembourg**About fundcraft**: · fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, tech developers, and data scientists are fully committ ...
-
M365 Consultant
il y a 4 jours
CTG Bertrange, Luxembourg**IT Service Management**Luxembourg**: · Andrada Mocian · Recruitment Manager · **JOIN OUR GROWING TEAM AS A M365 Consultant **: · **CTG IT Solutions**: Join our Multicultural Team as a** M365 Consultant** in **Luxembourg** I · **We're looking for a talented professional to work ...
-
QA/testing
il y a 5 jours
Talan Bertrange, LuxembourgCompany Description · Vous êtes passionné par le digital, la data, l'ioT ou l'IA et souhaitez rejoindre une équipe dynamique et ambitieuse à taille humaine ? · **N'attendez plus et rejoignez Talan ** · Depuis plus de 15 ans, nous conseillons les entreprises et les administrations ...
-
QA/testing
il y a 1 semaine
Talan Bertrange, Luxembourg**A propos de Talan** · Vous êtes passionné par le digital, la data, l'ioT ou l'IA et souhaitez rejoindre une équipe dynamique et ambitieuse à taille humaine ? · **N'attendez plus et rejoignez Talan ** · Depuis plus de 15 ans, nous conseillons les entreprises et les administratio ...
-
Vie Treasury Analyst
il y a 5 jours
ALD Automotive Luxembourg Strassen, LuxembourgSubsidiary of Société Générale, expert in the Automobile financing services, ALD is one of the European leaders in the Automobile Long-Term Leasing Sector. ALD offers services to corporates, in France and abroad, to focus on their core business activity by outsourcing the financi ...
-
Client Services Officer ncso0523
il y a 1 semaine
Nadi Solutions Strassen, Luxembourg**About Nadi** · Nadi is a unique Regtech platform that automates the production of fund-related reports and documents from a single source of data. Today our solution is used in more than 10 jurisdictions. Our vision is to be recognized as the European leader for fund-related fi ...
Helpdesk Support Associate - Mamer, Luxembourg - ONELIFE
il y a 1 semaine
Description
Helpdesk Support Associate
This opportunity could change your life
The mission
OneLife is a Luxembourg life insurance company specialised in cross-border financial planning solutions for wealthy clients across Europe and beyond. To support our growth, we are looking for the right candidate to join our passionate IT Operation/Helpdesk team.
The open position is primarily focused on providing first line Helpdesk support to our colleagues .
Main objectives of the role
Profile of our future teammate
Are you interested in working for a growing Luxembourg based life insurance company?
Jump into the adventure and join a team with a supportive and collaborative working environment. We encourage all applications and would be pleased to welcome you for an interview.
OneLife. Several reasons
OneLife exists to overturn conventional attitudes to life assurance. As a specialist in this area with more than 30 years' experience, we develop cross-border financial planning solutions for wealthy clients across Europe and beyond.
Whether it's a question of long-term savings, inheritance planning or simply understanding how to better manage your wealth, we are dedicated to providing sophisticated, compliant and innovative solutions that are crafted to suit each individual and their evolving needs.
Together with a solid network of select partners — including private banks, family offices and independent financial advisers — our dynamic team of international experts offers a fresh approach that helps understand and anticipate the needs of wealthy clients in a world of change.
With EUR 9 bn in assets under management, OneLife is a member of Groupe APICIL, the third largest social protection group in France, engaged in health and life insurance, pensions, savings products and related financial services.