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Belvaux

    CMDB Administrator - Belvaux, Luxembourg - ARHS Group

    ARHS Group
    ARHS Group Belvaux, Luxembourg

    il y a 2 jours

    ARHS Group background
    À temps plein
    Description

    You are talented, motivated and ambitious? Then, we will be more than happy to meet you

    ARHS Cube is looking for a CMDB Administrator (m/f) to support the planning, architecture, analysis, design, implementation, administration, and operations of CMDB/FLAM solution.

    Your main responsabilities:

    • Administration of CMDB platform
    • Insure availability of monitoring solution (monitoring, alerting) in 24/7 mode (oncall)
    • Insure availability of CMDB solution in 24/7 mode (oncall)
    • Handle daily operation activities (requests, changes and incidents)
    • Follow the day to day activity of the team
    • Manage weekly meeting with SDMs
    • Insure that requests and incidents are resolved within agreed KPI
    • Incident management: Responsible for informing incident manager, system and application owners of none completeness and/or none accuracy, critical error detected by the monitoring solution on regular basis
    • Respond to technical support tickets for CMDB / FLAM features and configuration
    • Help service owners translate business needs into monitoring, CMDB/FLAM solution;
    • Deploy in production & administrate Monitoring, CMDB tools on the existing perimeter
    • Setup test & validation of new applications (release, patch)
    • Maintain documentation (how-to, normalization, installation). Participation in project and customer and technical team training
    • If necessary, provide training and support to application owners and technical team to enable them to respond to all data and quality standards

    Your profile:

    • At least 6 years of professional experience for Senior CMDB Remedy Administrator
    • BMC CMDB (at least version 19 or +)
    • BMC ARS Remedy (at least version 19 or +)
    • Databases: Oracle, Mysql
    • System: Linux/UNIX
    • Web services: RESTFul, SOAP
    • Ticketing Tools: SMT HP Service Manager
    • ITIL knowledge
    • Languages: Shell (like ksh, bash), Python and other languages are an asset
    • Knowledge of ServiceNow is an asset
    • Fluent in English (at least B2 Level)
    • Ability to supervise and work simultaneously on different activities with a variety of projects and short deadlines
    • Good analytical skills as well as time management skills, interpersonal and communication skills (written, verbal and presentation skills)
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