Itil Operations Manager - Luxembourg - Contracts Recruitment Consulting

Contracts Recruitment Consulting

Entreprise vérifiée

Luxembourg

il y a 1 semaine

Posté par:

Jean Schmitz

Recruteur de beBee

Description

ITIL Operations Manager (Incident & Change Management) - Luxembourg (EU Nationals Only)
Major European Institution in Luxembourg (& Belgium)

Activities:

Coordinates activities that affect IT Operations organisation
Responsible for the production and planning of daily operations
Liaise with the Team leaders but also with the different team members to ensure delivery times are met
In coordination with the team leaders, plan, schedule, and review workload and manpower to ensure delivery times are met and deliverables are at the level of quality expected
Ensures the operational teams have enough time to manufacture and deliver products based on the client's request
Ensure quality and compliancy of the operations
Maintain compliance and consistency, and taking corrective action when needed

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For projects: liaise with the project managers for the allocation of Devops resources:

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Resource plan:

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Responsible of the service desk services:

Responsible of the On-site intervention services:

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Overall responsible for the operations of the network, network security and supporting services:

Monitor effectiveness of the operations:

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Provides guidance to the team members under her/his responsibility:

Incident: problem and change manager:
Communications about incidents or interventions
Escalation manager
Partnering with other operations managers of other managed services to ensure the overall operational coherence and to share best service management practices.
Drafting technical and management reports

Requirements:

At least 10 years of experience in an IT field
Experience in the delivery of managed services
Experience of several years in a similar position
Ability to manage time and workload in an efficient manner
Strong attention to details
Driven to achieve results
Customer and Quality focus
Sense for proactivity
Teamspirit
Working knowledge: written and spoken, of English required. French desirable
Experience in delivering in a production environment is considered as an advantage

Please send your CV to Javaid and call to discuss further.

We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.