Sr. L&d Business Partner, Cs Leadership Development - Luxembourg - Amazon Europe Core Sarl

Amazon Europe Core Sarl

Entreprise vérifiée

Luxembourg

il y a 1 semaine

Posté par:

Jean Schmitz

Recruteur de beBee

BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.

Proven work experience in the areas of management and leadership development, organization development, group facilitation, training and training design, including experience in a Leadership Development Business Partner.
Demonstrate experience in influencing senior leaders/stakeholders.
Demonstrate program management skills, including managing details, and keeping multiple tasks/projects on track.
Advanced analytical skills and experience using and presenting data to make decisions.

Key job responsibilities

Critical Responsibilities and Skills:

Create and implement the LD regional addendum aligned to CS LD's annual roadmap for Customer Service.
Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
Demonstrate expert presentation and facilitation skills.
Design and implement LD programs tailored to the region's needs as needed; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
Assist in implementing the annual needs analysis to determine the LD skills needed for the region.
Create and implement effective change management processes across the LDBP function, CS LD and regional stakeholder group.
Provide leadership development and executive coaching to senior Customer Service leaders.
Collect, report, and analyze LD metrics to produce monthly and quarterly updates for stakeholders.
Deliver results with little supervision in a dynamic and often ambiguous environment.
Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.
Demonstrate advanced business and HR acumen, including advanced problemsolving skills, critical thinking, and a willingness to be vocally selfcritical.

Luxembourg, LUX

Proven advanced instructional design skills, including evaluation methodologies; experience with global design.
Master's Degree in a related discipline.
Certified executive coaching experience.
International assignment; experience working in a different country.
Cross functional experience in an area outside of training and development.
Experience working in a customer center environment.