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il y a 3 jours
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il y a 1 semaine
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Client Services Manager
il y a 1 semaine
Dexter International LuxembourgIm Auftrag unseres Kunden, einer Privatbank, suchen wir für den Standort Luxemburg einen "Client Services Manager m/w/d)". · **Ihre Aufgaben**: · - Betreuung institutioneller Kunden im Bereich Client Servicing · - Zentraler Ansprechpartner während des gesamten Fondszyklus für Kun ...
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il y a 1 jour
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il y a 1 semaine
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il y a 1 semaine
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il y a 4 jours
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il y a 6 jours
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il y a 4 jours
CTG Luxembourg PSF LuxembourgWould you like to evolve in a structure where professional self-fulfillment and career development are key words ? · CTG was founded in 1966 in Buffalo, USA. CTG is an international IT solutions & services company, back over 50 years of experience. · CTG is the most reliable IT s ...
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Service Manager
il y a 2 jours
Banque Internationale à Luxembourg LuxembourgBanque Internationale à Luxembourg LuxembourgPosted 1 day ago Hybrid Permanent Negotiable · Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development o ...
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Service Manager for Pki Services
il y a 6 jours
Siemens LuxembourgAs a Service Manager for Encryption Technologies this position is responsible for the operation and development of the Corporate Encryption Technology Platform for all Siemens business units. Typical examples are: Personal PKI, Group Encryption Services and Virtual SmartCard. · * ...
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Service Manager for Pki Services
il y a 1 semaine
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il y a 1 jour
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Manager - Accounting Services
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UBS LuxembourgLuxembourg · - Management and Business Support · - Global Wealth Management · **Job Reference #** · BR · **City** · - Luxembourg · **Job Type** · - Full Time, Temporary / Contract · **Your role** · - Are you at your best when serving clients? Are you focused on the details, even ...
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Cybersecurity Service Manager
il y a 1 semaine
Sogeti LuxembourgMap out your next move by joining our team as a **Service Manager** · If you have in-depth knowledge in **Service Management and Incident,** then do not hesitate to read the job description below and apply · If the answer is "yes", then do not hesitate to read the job description ...
Client Services Manager - District de Luxembourg - BNP Paribas Securities Services
il y a 2 semaines
Description
The Securities Services business of BNP Paribas is one of Europe's leading providers of custody services for securities.
The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.
We are currently looking for a:
Client Services Manager (M/F)
Permanent Contract
Your mission:
The Client Service Manager's (CSM) prime responsibility is to :
Actively manage and develop the relationship of an assigned client base
Maintain existing revenue and improve direct contribution
Manage the organic development of the account, e.g. new fund launches and service expansion with Client Vision (CRM tool) update in terms of revenues
Full ownership of KYC/AML documentation for all clients under management
Negotiate the agreements with the support of the legal team
Participate to the Board meetings of the funds
Follow the credit lines requests
Define and update Client relationship governance with Client Lines heads or local liaisons and the Global Relationship Managers
Plan and organize regular Client meetings and visits with detailed agendas and call memos in Client Vision
Actively identify cross selling opportunities and contribute to the Sales effort by identifying new business opportunities in or outside the Client base
Be the key contact for the Clients assigned in what concerns the overall relationship with BP2S (communication in and out)
Be in charge of proactive operational service delivery in accordance with SLA through KPI's centralization and Service Review preparation
Actively manage the operational service quality through animation of client account managers, monitoring of issue / action log and resolution of service issues
Manage governance of client meetings related to service delivery in the context of the agreed SLA, including responsiveness on actions / follow-ups
Be responsible for client communication and client reporting related to transversal service delivery in the context of the agreed SLA, ensuring consistency – pro-activity across the business
Monitor the client's perception of service - provide feedback internally and influence positively with the client at all times
Ensure that all complaints, disputes and errors raised by the client or escalated by the Client Account Managers are resolved satisfactorily. This includes liaising with the Operational Risk Analyst (ORA) to determine whether complaint should be logged as such in the ORA database
Your profile: Education:
University degree or equivalent in accounting, banking, business administration
Professional Experience:
Minimum of 10 years' experience in the Fund Industry
Successful experience in client relationship management
Behavioural Skills:
Communication skills - oral & written
Client focused
Decision Making
Personal Impact / ability to influence
Attention to detail / rigor
Transversal Skills :
Ability to understand, explain and support change
Ability to anticipate business / strategic evolution
Ability to develop others & improve their skills
Ability to develop and leverage networks
Language Skills:
Native level of English
Any other language (French, German, Luxembourgish, Spanish, ...) would be an advantage
Language Skills:
English Fluent
Any other language (French, Italian, German, Luxembourgish, Spanish, etc...) would be an advantage
During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his/her criminal record dated less than 3 months (record N°3 for Luxembourg), according to the dispositions of the law from July concerning the criminal record.
