Service Desk Analyst - Bertrange

Job summary

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we'll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we'll provide everything you need to become the best you can be.

Responsibilities

• Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
• Recording & tracking incident and request information
• Participating in reconfiguration/installation of PC environment
• Documenting operational support procedures
• Drafting technical content for knowledge database
• Testing and administration of applications
• Liaising with system administration and database administration for execution of administration tasks

Qualifications

• Minimum 3 years of experience in a similar role, with a bachelor's degree in IT
• Very good skills in all of the MS office applications
• Good understanding of the main mobile devices platforms and core mobile applications
• ITIL V4 Foundation Certified
• Fluency in English, in French and in German is required
• Highly autonomous and broadly IT skilled
• Empathetic and user oriented
• Team player, proactive and solution-oriented mindset

Description de l'emploi