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    • IT Systems Administrator - Hosingen - B Medical Systems

    B Medical Systems
    B Medical Systems Hosingen

    il y a 2 mois

    Description

    B Medical Systems was founded in 1979 when Electrolux partnered with the World Health Organization to create a solution for the safe storage and transport of vaccines around the world. Since that time, B Medical has become a global leader in vaccine cold chain. For over 35 years, we've been innovating and creating technologies that save lives across the globe.

    In October 2022, B Medical Systems is acquired by Azenta Life Sciences, a global leader in the life sciences space with headquarters in Massachusetts, and offices and operations worldwide. Azenta is a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies. Azenta provides unparalleled capabilities with lab analysis, sample management and storage services, informatics software, and consumables. To support our continuous growth, we recruit a dynamic, business and performance-driven professional for the position of

    IT Systems Administrator (m / f / d)

    We are looking for a motivated and detail-oriented Level 1 (Junior) IT Systems Administrator to join our IT team. This position is responsible for responding, prioritizing, and coordinating resolution of service requests and incidents for our employees located in Hosingen and abroad. Most frequently, you will be based in proximity to the user to build relationship through face-to-face interactions and onsite assistance.

    Key Responsibilities:

    • Maintain software and hardware applications, providing Level 1 customer service and interfacing with all staff, in office and production areas
    • Maintain communication and responsible owner throughout life cycle of the service request/incident
    • Monitoring help desk tickets, maintaining knowledge of software, researching for most recent program updates, providing technical support, testing new software, monitoring security breaches
    • Takes overall responsibility of incident/service request transferred from other teams
    • Creates knowledge base articles and provides updates as necessary
    • Support continuous improvement of ITSM processes
    • Workplace services, local support of infrastructure services
    • Coordination of IT purchases & IT inventory management
    • User training, including documentation
    • Provide remote support to regional managers, sales, and VIPs
    • Work cooperatively and effectively with other members of IT department
    • Interface with external providers on technical issues on printers, telephony systems, security systems, etc.
    • Recommend new and existing solutions, which involve enhancing applications/systems functionality, features, and defect repair
    • Project support as necessary
    • Afterhours support and maintenance as necessary

    Education:

    • Bachelor's degree in computer science, information systems or equivalent experience

    Experience:

    • Service Desk experience preferred
    • We also accept candidates that want to start a career in IT

    Skills:

    • Extremely organized person who can manage several open issues while working on projects
    • Eagerness to learn continually new skills, processes, technologies, and product knowledge
    • Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely
    • Ensure and develop relationship with customers, stakeholders with high satisfaction level
    • Ability to multi-task in a high-pressure, fast-growth environment
    • Excellent written and verbal communications skills
    • Flexibility and ability to stay calm under pressure
    • Ability to adhere to defined processes and procedures and suggest improvements

    Technical Knowledge:

    • Working knowledge of IT Hardware and Software, Microsoft OS, MS Windows, applications and tools
    • Basic knowledge about ticketing system, networking technologies, devices and protocols
    • ITIL Certification is a plus
    • Languages: Fluent English, with a good command of French or German is considered as an asset

    If you are interested in gaining experience in a growing Luxembourg-based company and are analytical and detail-oriented, we would like to meet you.

    What we offer you? A fast-growing company, an international environment, exciting challenges, a dynamic workplace

    …And more reasons to join us… If you are interested in this position and meet the job requirements, please apply via our web site:

    Job Types: Full-time, Permanent

    Pay: From €50,000.00 per year

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