IT Systems Administrator - Hosingen

Job summary

We are looking for a motivated and detail-oriented Level 1 (Junior) IT Systems Administrator to join our IT team. This position is responsible for responding, prioritizing, and coordinating resolution of service requests and incidents for our employees located in Hosingen and abroad.

Responsibilities

• Maintain software and hardware applications, providing Level 1 customer service and interfacing with all staff, in office and production areas
• Maintain communication and responsible owner throughout life cycle of the service request/incident
• Monitoring help desk tickets, maintaining knowledge of software, researching for most recent program updates, providing technical support, testing new software, monitoring security breaches
• Takes overall responsibility of incident/service request transferred from other teams
• Creates knowledge base articles and provides updates as necessary
• Support continuous improvement of ITSM processes
• Workplace services, local support of infrastructure services
• Coordination of IT purchases & IT inventory management
• User training, including documentation
• Provide remote support to regional managers, sales, and VIPs
• Work cooperatively and effectively with other members of IT department
• Interface with external providers on technical issues on printers, telephony systems, security systems, etc.
• Recommend new and existing solutions, which involve enhancing applications/systems functionality, features, and defect repair
• Project support as necessary
• Afterhours support and maintenance as necessary

Description de l'emploi