Technician After Sales - Hosingen
Uniquement pour les membres inscrits Hosingen, Luxembourg
il y a 1 mois
* Cette fourchette de salaire est une estimation faite par beBee.
Job summary
We are recruiting a dynamic, business and performance-driven professional for the position of Technician After Sales. You will join the After Sales team and will handle service interactions and repairs with customers and service partners.
Responsibilities
- Reply to customer technical inquiries in connection with customer complaints and/or after sales requests.
- Support and guide service partners so that customer issues are solved with a sense of urgency and priority.
- Report any potential event to our Safety Officer.
- Notify each complaint to the After Sales Officer.
- Give technical trainings on the products to the after sales network (installation, maintenance and repair)
- Write of IQ/OQ, maintenance manual and training material.
- Make quotation and coordinate spare parts, repairs and modifications. Manage spare parts orders.
- Support failure analysis of in-house repair unit and initiate the repair orders
- Get involved in quality meeting, investigation reports and CAPA processes
- Get involved in the Registration of new products: review spare part drawing and spare part list.
- Follow-up of after sales KPI.
- Ensure that any installation of CSF are documented by a IQ/OQ.
Description de l'emploi
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