Senior Controller, Customer Service Delivery - Betzdorf, Luxembourg - SES

SES

Entreprise vérifiée

Betzdorf, Luxembourg

il y a 1 semaine

Posté par:

Jean Schmitz

Recruteur de beBee

Description

ROLE DESCRIPTION SUMMARY

SES Betzdorf (LU) is looking for a Controller, Customer Service Delivery (CSD) to join the DINO Team with a shift program that supports SES services 24/7.

For this role you will need knowledge of RF, DVB and/or networks since you will be responsible for performing routine operational tasks such as event monitoring and incident management, but you will also have the chance to participate in interesting projects, such as around figuring out improvements for telephony systems.

You will be responsible for

_(this is not an exhaustive list)_:

Maintain services to the highest possible standards, considering primarily service availability and quality of transmission, though the use of automatic and manual monitoring and analysis systems
Provide 24/7 service and technical support to SES global customers
Operate SES managed platforms and associated networks
Be accountable for the delivery of industry leading customer service
Perform timely and effective troubleshooting and service recovery actions
Perform line up tests of uplinks as required
Create operational reports and statistics as required
Ensure the availability and readiness of SES monitoring systems for Data and Broadcast services
Liaise with and escalate to Analysts and/or Engineering support when required
Perform other duties as required by management
Take the lead on special projects and responsibilities as defined by Team leaders
Liaise with SES Engineering staff for the development and improvement of monitoring and control systems
Supervise, train and lead by example

YOUR PROFILE:

Must Have

Familiar with satellite communications techniques, architecture, and protocols
Experience with DTH platforms, IP networks and Internet infrastructure (BGP/DNS/IPV6 etc.) and/or Broadcast systems and technologies (DVB/Multiplexing/Contribution/Distribution)
Operating background of VSAT platforms and associated systems
Expertise in systems and server infrastructure (Linux/Windows)
Fluency in English, both written and spoken

Nice to Have

Oriented on customer experience
Analytical and problemsolving skills
Efficient written and oral communication skills

WHAT'S IN IT FOR YOU

Flexible working policy
Bonus and equity plans
Comprehensive and competitive benefits plan
A range of wellness activities and employee assistance programs
An employer that values all aspects of Diversity and respects every individual's story

GOOD TO KNOW
SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.