Software Renewals Specialist - Luxembourg Centre - Randstad

Description

Randstad is the world's leading HR services company. We know how important a job is in a
person's life, and we put all our energy into helping you find the right one for you. A job in
which you'll thrive and develop your full potential.

We are currently looking for a:

Software Renewals Specialist (M/F/X)

Our client:
A leading organization based in Redange sur Attert, operates within the high-tech industry
with a global presence. With a dedicated team of approximately 25 professionals, we thrive
on tackling new challenges and fostering innovative ideas in an international setting.


Job Description:
We are in search of an experienced professional with a minimum of 3 years' expertise in
software renewal management. This position offers flexibility, with options for both full-time
and part-time employment (4 days/week) under a permanent contract with a trial period.
Reporting directly to the Commercial Director, this role is based in Redange-sur-Attert,
requiring little to no travel.


Responsibilities:

• Efficiently manage the renewal process for software maintenance and subscription

contracts on a global scale.

• Enhance and streamline the renewal process through direct and indirect channels.
• Lead the renewal process from forecasting to deal closure, ensuring timely submission of

renewal offers.

• Collaborate with sales engineers to identify opportunities for software license upselling.
• Maintain accurate records of licenses and contracts in our dedicated system.
• Negotiate renewal issues effectively and ensure customer satisfaction.
• Update CRM systems promptly to facilitate accurate forecasting and reporting.
• Provide exceptional customer service and cultivate positive relationships with clients,

partners, and internal stakeholders.


Key Requirements:

• Previous experience in software renewal management or customer service is essential.
• Proficiency in CRM software, such as Salesforce, is required.
• Fluency in English (written and oral) is mandatory, with French language skills considered

advantageous.

• Strong customer service and sales orientation.
• Proficient in Microsoft Office Suite (Excel, SharePoint).
• Excellent organizational and time management skills, with the ability to prioritize tasks

effectively.


What they Offer:

• A modern and comfortable working environment in an environmentally friendly building with

easy parking.

• Competitive remuneration package.

Randstad attaches great importance to equal opportunities. We recruit candidates on
the basis of their skills, regardless of their age, sexual orientation, nationality,
religious beliefs, gender, disability, etc.

Ready to take on this new challenge? Do not hesitate to apply for this position. We
look forward to meeting you