Director Corporate Services - Luxembourg - Arendt Investor Services

Arendt Investor Services

Entreprise vérifiée

Luxembourg

il y a 1 semaine

Posté par:

Jean Schmitz

Recruteur de beBee

Description

Arendt Investor Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority of the financial sector (CSSF - Commission de Surveillance du Secteur Financier) and operates under the status of Specialised Professional of Financial Sector ("PFS").

Arendt Investor Services offers a wide range of services, such as domiciliation, corporate secretarial and accounting services, fund services, directorship of companies, tax-compliance services and assistance in the winding-up of companies.

As a result of the continuous increase of our activities, we are currently looking for a:

Director Corporate Services

Your role:

Supervise Service Delivery and Operations teams for existing clients
Visit / Check clients on a periodic basis to evaluate service quality and identify client priorities
Identify and attract new prospect to offer the full Corporate Services products
Assist in the resolution of complex client issues
Resolve complaints within the teams
Define with clients their reporting requirements and deadlines, ensuring delivery in an accurate and timely manner
Identify potential market and client opportunities
Facilitate working across the business, to improve the client experience by supporting new tools, client satisfaction survey or quality indicators implementation
Provide leadership and guidance to the team members: setting smart objectives, providing development plan and infrastructure, supporting high performance culture
Active participation in the business line strategy and implementation of key transformation program
Active participation in setting up the first line of defence for KYC and Compliance, including active member of the Client Acceptance Committee (CAC)
Lead the financial targets in high level of autonomy and reports deviance and action plans to the line manager and executive committee team
Assume mandate for key clients

Your profile:

Bachelor's degree or master's degree in a relevant discipline or MBA
Over 15 years of experience in a Service Delivery or Operations in the Corporate Services or
Funds Industry experience
Proven experience in Leadership roles
Ability to build consensus and relationships among executives, partners, and the workforce
Ability to understand new issues quickly and make wise decisions
Ability to inspire confidence and create trust
Ability to work under pressure, plan personal workload effectively, and delegate
Problem solving, client mindset, empathy, conflict management, pragmatism
Fluency in English and French. German is an advantage

We offer: