- Establish new relationships and build long-term strategic partnerships with non-profit and community partners
- Operationalize programs in desired geographies, deeply understanding community needs, partner recruitment, forecasting, reporting, and internal/external content creation.
- Develop data-driven narrative proposals for new initiatives, evolving programs, and mechanisms to solve customer and partner needs.
- Work with subject matter experts, partners, and other stakeholders to develop both internal and external facing content when needed that meets audience and program requirements in creative and engaging ways.
- Event planning and support for both partner and Amazon led community-facing events
- Coordinate high-level discussions between partners and CommOps leadership that drive towards shared goals and new innovations that aim to uplift communities.
- Relevant program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience implementing repeatable processes and driving automation or standardization
- Completed Bachelor's Degree in Business, Social Work, Public Administration, or equivalent education/experience
- Relevant experience working directly with the Federal, State, and Governments, Non-Profits, and strategic partners.
- Demonstrated experience in account management, and owning customer facing communication including leading in-person or virtual customer meetings, product demonstrations, or trainings.
- Demonstrated experience supporting the design, implementation, and optimization of cross-functional initiatives at scale
- Experience in content creation
- MBA or Master degree in related disciplines
- Demonstrated ability to plan and execute initiatives/portfolio with competing priorities to successful implementation
- Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions in a business environment
- Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
- Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives
- Experience with running social media posts
- Experience using Excel
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Senior Program Manager, Amazon Local Good, Community Operations - Luxembourg - Amazon Europe
Description
DESCRIPTION
Are you passionate about being a part of a team where your work has meaningful impact on communities? Do you get excited about building process in an ambiguous green field environment? Are you looking for an opportunity to support Amazon's continued ability to deliver smiles in communities?
Amazon Community Operations is helping Amazon become the most in-demand company locally, by anticipating our communities' needs and building positive net impact anywhere we operate. Amazon's core competency in end-to-end logistics is one of the primary reasons that communities turn to us for help. We are hiring a Program Manager (L6) who will be focused on building relationships and programs to extend the community reach of our pro-bono logistics offering.
Key job responsibilities
10-20% travel per quarter
We are open to hiring candidates to work out of one of the following locations:
Luxembourg, LUX
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.
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