Key Account Manager - Luxembourg - Avaloq Luxembourg

Description

You will be part of the Benelux Key Account Management function, joining a successful commercial team managing established client relationships and new business opportunities in the region.

Your role will be managing and further developing your own customer portfolio in the territory as well as managing and coordinating all commercial and contractual aspects between Avaloq and its customers.

You will work with Avaloq customers to upsell our products and services, ensure compliance with existing contracts, oversee financial arrangements, manage operational account matters and drive fruitful collaboration.

• Build and expand effective longterm relationships customers to ensure high levels of satisfaction, profitable accounts and increasing revenues by upselling products and services;
• Build indepth knowledge of our customers' strategies, ambitions, businesses, technology and operations to enable you to effectively network within the customer on various levels (IT, business, delivery and executive management) and develop successful relationships with key decisionmakers;
• Work effectively with key stakeholders within Avaloq to ensure a coordinated and effective approach to address customer needs, requests, queries and issues;
• Serve as the primary interface with Avaloq customers acting as a first point of contact for all product and services opportunities and challenges;
• Manage commercial discussions, handle contract negotiations and drive billing/ invoicing controls;
• Coordinate Delivery, Service, Solutions and Commercial Teams to effectively engage with the customer in order to maximise satisfaction, revenue and profitability;
• Actively engage in account planning activities and ensure opportunity management and customer account plans are updated regularly in Avaloq's CRM.

• Very strong proven track record of relevant sales experience with a strong track record in banking sales
• Knowledge of private banking and wealth management domains
• Advanced relationship building and networking capabilities
• Desire and ability to maximise customer value
• Fluent in English and French (any additional language would be a plus)
• Preferably a bachelor's/Masters' from a recognized institute, preferably specializing in Business / Banking / Computer Science related disciplines.