Customer Support Analyst - Koerich, Luxembourg - odoo
Description
Rue de l'industrie, 13, 8399 Koerich, Luxembourg_- _
Research & Development / Business Support
Are you ready to learn fast and have a real impact on the company?
Join Odoo, a growing software company with a
killer product,
a
huge global community, as well as a
fun and exciting work environment
Users of the Product:
7,000,000
Company Growth:
60% Year over year
Company Maturity:
Profitable
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What you will do:
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide
support and help
to our
existing customers. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Business Knowledge*:
Technical Skills:
Autonomy:
Variability of the Job:
Quality of Product / Tools:
Responsibilities:
- Help customers with their use of Odoo Business Apps
- Solve functional problems by investigating
- Ensure customers' satisfaction
- Improve customers's experience
- Contribute to the improvement of our product & all documentation
Must Have:
- Degree or experience related to
Business: - Valid work permit for Belgium
- IT & Business Affinity
- Customer oriented
- Autonomous and fast learner
Fluent in English and
French:
- Solution minded
Nice to Have:
- Other European languages (German, Dutch, Italian, Luxembourgish...)
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)
What's great in the job?:
You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to
-
the improvement of our software Odoo by escalating good feedback.
- In a nutshell, you will be the key point between the endusers and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee
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