- Monitor operational infrastructure: you will leverage standard tools and processes to respond to and resolve incidents and requests in a timely manner meeting agreed SLAs.
- Identify problems and errors: you will proactively identify problems and errors before they impact a client's service. They log all such incidents in a timely manner with the required level of detail
- Being responsible to implement projects to replace/upgrade the current infrastructure with new versions or solutions.
- Knowledge management: you will actively apply knowledge articles for routine activities. Actively contributes to creating and updating knowledge articles
- Quality Management: you will audit and analyze incident and request tickets for quality and recommend improvements with updates to knowledge articles
- The candidate must be native to a NATO country and hold a valid or previous NATO Secret Clearance.
- At least 6 years of field experience in the networking area with Cisco solutions (LAN, MAN, and WAN).
- Knowledge of Cisco ACI or Cisco SDA is an asset.
- The activity is a combination of projects Operations & Maintenance, so an experience with one or the other activity is an asset
- Knowledge of monitoring solutions such as Nagios and SolarWinds is recommended
- Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience
- English is mandatory. French is a good asset
- IT certifications are a great asset
- Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
- Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
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Network Engineer L3 - Capellen, Luxembourg - NTT
Description
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.
Are you ready to take the next step in your career?
The Network Engineer L3 provides a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Service Delivery Support Engineer (L3) focuses on third line support for high complexity incidents.What you'll be doing
Skills Summary
Cisco Routers and Switches, Data Networking, Local Area Network (LAN), Multicasting, Networking Infrastructure, RADIUS AAA, Routing Protocols, TACACS, Topology Optimization, Virtual Private Networks (VPNs), Wireless Local Area Network (WLAN), Wireless NetworksWhat will make you a good fit for the role?
We are looking for Network specialists responding to these main criteria:
Workplace type:
Hybrid WorkingJoin our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
